Customization: | Available |
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Customized: | Customizable |
Certification: | ISO, CE, FDA |
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Q1. Can I request a sample order?
A: Yes, you are welcome to place a sample order to evaluate the quality and market suitability.
Q2. What is the lead time for samples and bulk orders?
A: Stock samples are available within 1 day. Custom samples take 7-10 days, and bulk orders typically require 20-25 days.
Q3. Do you have a minimum order quantity (MOQ)?
A: Yes, the MOQ is 1000 pieces. However, trial orders are also welcome.
Q4. How do you ship the products, and how long does delivery take?
A: Shipping depends on the order quantity. Options include sea freight (20-30 days), air freight (5-7 days), and express delivery (3-5 days).
Q5. How should I proceed to place an order?
A: First, let us know your requirements. We will then provide a quote based on your needs or our suggestions. Once you approve the artwork and pay a deposit, we will arrange production and shipment. The balance is due before shipping.
Q6. Can I customize the product with my logo?
A: Yes, we can print your logo on the product. Please provide your logo in AI format for us to prepare a mock-up for approval.
Q7. Do you offer custom packaging options?
A: Absolutely! We can provide custom packaging, including polybags with warning text, gift boxes, or display boxes.
Q8. What payment methods do you accept?
A: We accept a variety of payment methods, including T/T (bank transfer), PayPal, Western Union, and L/C (Letter of Credit). Please confirm the preferred method during the order process.
Q9. Do you require a deposit for orders?
A: Yes, a deposit of 30% is required to confirm the order. The remaining balance is to be paid before shipment.